Watercooler Ad - June 2004

Abstract:
Summed up in four words: "Glen...  Glen, Glen, Glen.”  Thus begins the self-mocking Survivor reprise of their one big hit, "Eye of the Tiger."
Bob Says:
Anyone who knows me knows that I'm a coffee fiend so I may be a tweak more than primed for this ad.  Nonetheless, it seems to be the ad getting the buzz for the nostalgic song choice, a driving beat and the universal loathing of earnest ambition.

This is a "love it or hate it" ad that seems to split on gender -– little wonder given the strong focus on the stereotype of male corporate workers.  If you do love it – be you a man or a woman – it probably grew on you, perhaps because of reinforcement from the radio version of the spot.

The twenty-something targets of this ad see themselves as little more than byte-shufflers in the new corporate order and Starbucks has brewed a tonic for their misery: a frothy ironical statement served over ice with a dollop of cream to cut the bitterness.

Lyrics:

Glen's the man, going to work
Got his tie, got ambition
Middle management is right in his grasp
Its a dream he will never let die!

Glen's the man of the hour
He's the king of his cube
Status com reports have finally met their rival
Burning the candle at both ends on his way to the top
He knows one day he just could become...
SUPERVISOR!

[VO: Starbucks DoubleShot. Bring on the day.]

Posted: Mon - June 28, 2004 at 11:18 PM
The product:
Starbucks Doubleshot Espresso Drink
The tag:
Bring On The Day

Link to QuickTime Movie of Ad

Link to AdWeek Article:
Fallon Sets Musical Mood for Starbucks

The Birth of An Industry Watchword?

Abstract:
McDonald's advertising focus has shifted in a profound way, one that reflects increasing market segmentation. Larry Light, McDonald's Chief Marketing Officer, says that the brand has to be communicated throughout the world, transcending cultures and languages. One catchy commercial -- such as Wendy's transformational, "Where's the Beef?" – is incapable of reaching everyone. We have entered a time of telling many different stories instead of just one hence Light's birthing of an industry watchwords: brand journalism.
Bob Says:

Four years ago when my sister got married, I remember talking to her photographer who had recently re-branded himself as a wedding photojournalist.  The concept seemed novel and, in that time before the thorough Googling of society, I couldn't Yahoo! much of anything on wedding photojournalism.  The title wedding photojournalist seemed a bit pretentious however, it did convey that the photographer is trying to tell a story, particularly one that is linear in nature.  Two years later, when I got married, I used the same photographer and he still considered himself a wedding photojournalist.  By then, unremarkably, so did half of his competitors.  In two short years, the wedding photojournalist descriptor – doubtlessly invented somewhere far from here – overtook our humble metropolis.  Not unlike the increasingly zealous brand extensions (think: Ritz Sticks, Ritz Chips, Ritz Minis and Cheese Ritz), we now have to contend with a plethora of vocabulary extensions, each a self-serving attempt to bring new meaning to the word unoriginal. The latest: Chief Marketing Officer Larry Light of McDonald's has deigned that brand journalism is the evolutionary child of brand positioning.  How long will it take other mass marketers to co-opt the phrase and similarily become brand journalists?

Beyond the coining of a vocabulary extension (think: chortle, Lewis Carroll's combination of snort and chuckle brandalism?), Light has demonstrated with influence what others have been reasoning for years: prime time television's importance as an advertising medium is severely diminished. Companies need to reach consumers where they are spending their time – and TV offers only a fraction of the global community. Increasingly, marketers are reaching out to consumers through sporting events, music (think: Pepsi Smash) and other entertainment mediums. Light includes fashion in his list of cultural languages where McDonald's catch phrase, "i'm lovin' it," must communicate effectively.

Air travel, mass media, cheap long distance and the Internet – they've all contributed to making the world a smaller place. Automation, miniaturization and differentiation – they've all contributed to making the world a more customizable place. For marketers, the convergence of these trends makes the world an increasingly complicated and highly segmented place. We're not satisfied with one-size fits all. We have a short attention span, a low degree of loyalty and millions of different reasons for buying (or not buying) the same product.

McDonald's has made impressive strides with the "i'm lovin' it" campaign, producing double-digit gains in an industry where most players are treading water. Do we like the individual ads as much as the classic "two all beef patties..." work? Nah. Nevertheless, the strategy shift is sound.  The public is hearing new sounds from a once proud brand and while McDonald's hasn't hit all of the demos yet, youth, teen and soccer mom segments are each getting a different  – and apparently relevant – story about what McDonald's has to offer. Only time will tell and you have exactly 15 minutes.

Posted: Wed - June 30, 2004 at 12:22 AM
The company:
McDonald's Corporation
The tag:
i'm lovin' it
Link to Adobe Acrobat File:
MCDONALD CHIEF MARKETING OFFICER LARRY LIGHT'S PRESENTATION TO "ADWATCH: OUTLOOK 2004"
Vocabulary Extensions: Predicting New Words: The Secrets of Their Success by Allen Metcalf